Terms

Last updated: 7 October 2026

Business Details

These terms apply to orders placed through the Socks for John storefront. Trading name: Socks for John. Legal business name: Deulm. Trading address: 50 Woodstock Grove, London. Email: hello@deulm.com.

The storefront is intended for consumer purchases. If you want to buy for business use, contact Socks for John first because separate terms may apply.

Products

Product images and descriptions are prepared with care, but colour and texture may vary slightly by screen and production run. Material composition, size, fit and care information shown on the product page form part of the description.

These details do not remove your statutory rights. If a received pair is faulty or materially different from its description, contact us promptly so we can put it right.

Prices And Payment

Product availability, prices, payment methods, shipping options, delivery charges, and the final order total are shown before payment is taken. Prices are shown in GBP and include any tax that applies. Checkout and payment are processed securely through Stripe.

Placing An Order

You can review your cart and correct errors before completing checkout. By clicking the final payment button in checkout, you confirm that you are placing an order and agree to pay the total shown.

The contract language is English. An order is accepted when checkout is completed and an order confirmation is issued. If an item becomes unavailable after checkout, Socks for John will contact you and refund any unavailable item.

Delivery

Delivery arrangements, costs, and available delivery options are shown during checkout. Unless otherwise agreed, goods will be delivered within 30 days of order confirmation.

Cancellations, Returns And Refunds

Your cancellation, return, and refund rights are explained in the Shipping / Returns page. Nothing in these terms limits your statutory rights for faulty, misdescribed, or unsuitable goods.

Complaints

If something is wrong with an order or with how it was handled, email hello@deulm.com with your order number and what happened. Complaints are answered by email, normally within five working days, and Socks for John will set out what it proposes to do. If a complaint cannot be resolved this way, you keep every right you have under consumer law, including the right to take the matter further.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. Socks for John is not responsible for losses that were not reasonably foreseeable when the order was placed, but this does not affect your statutory consumer rights.

Use Of The Storefront

You must not misuse the storefront, interfere with checkout, attempt unauthorised access, or use the site in a way that is unlawful or harmful.

Changes

Socks for John may update these terms from time to time. The terms that apply to your order are the terms available when your order is placed.

Governing Law

These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also have rights under the laws that apply where you live.